Loading ...“AT THE HEART OF BAIDURI BANK, IS A TRUE BRUNEIAN. ONE THAT IS DEDICATED IN HELPING INDIVIDUALS REALIZE THEIR DREAMS..”
I realize that maybe i won’t have a chance writing about Baiduri Bank in HYS since i know Baiduri Bank had invested a big banner in this Brudirect. But i also know that Mr Ignatius Stephen believes in fairness and on publishing the voices of Bruneians. For that,I thank you in advance.
I am a government servant who had been a customer of Baiduri Bank for many years and an active user of its ATM Machine. And on payday especially, ATM Card for me is quite important because i need to pay several bills like electricity, water, astro etc.
On May 2009, suddenly, my debit card cannot be used so i went to the card centre and the lady say they will fix it because there is something wrong with it. After nearly a month, and upon collection of my new DEBIT card, a lady in the front desk gave me a new password. Surprisingly, i still cannot use my card. So i need to queue up to meet the bank teller to withdraw my money!!
So for a second time, i went to the card centre and queried and they again retrieve my card and say they will fix it! I was not on a hurry at that time but i was a bit dissapointed.
After nearly a week, i went to collect my card and the lady on the front desk said ‘don’t worry, your card will be active this afternoon so here is your new password’. Again for the third time, i found out that i still cannot withdraw nor deposit money via my debit card on the ATM Machine! With the repeated mistake i said to myself ‘Astagafirullahazim - everybody makes mistakes” so just calm down.
For the third time i went again to the card centre trying to figure out what is going on with my atm card. Then the lady on the front desk told me to wait until 11 pm and my card will be active and she confidently say, this time it will be alright.
I did not check again because i believe they will do the job right this time. But when payday comes, i am very dissapointed to know that i had to queue up to see the bank teller again because i can’t use the card AGAIN!.
I confronted the people at the card centre and a lady told me ‘that i actually cannot use the debit card because my account has been blocked and i need to withdraw money from the bank teller only’.!!
I am surprised they told me that after supplying me with new card. How is it that i cannot use it on ATM, and why is my account being blocked if i can still withdraw my salary via the bank teller?!! Is it because by supplying an ATM Card to me then they can charge me with 19 dollars on annual fee without caring if i cannot use my card? And my savings account was not blocked after all because i can still withdraw my salary.
By now, i figure that perhaps these ladies don’t know what they’re talking about so i asked if i could know why is that so. The lady told me that my situation had been under direction of ‘the people on top management’. I asked who are these people and where is their centre so i can formally send queries and perhaps they could enlighten me with what’s going on.
Unfortunately, the lady told me that she could not tell me who the ‘people on top management are/is’. I am left in the dark on the matter so i just left feeling puzzled and dissapointed.
I am not trying to defame anyone nor make Baiduri look bad but am merely venting my frustrations on their ill treatment.
The government had entrusted Baiduri Bank to take care of Bruneians.
Many government servants are Bruneian. Please don’t treat us badly if we are just normal government labourer or clerks. We may not be a rich businessman but we are still your customer, one that you had been entrusted by the government to take care.
Ironically, Baiduri’s slogan is “AT THE HEART OF BAIDURI BANK, IS A TRUE BRUNEIAN. ONE THAT IS DEDICATED IN HELPING INDIVIDUALS REALIZE THEIR DREAMS..”
now tell us Baiduri - where is your true bruneian heart?
This post was submitted by Orang Yang Teraniaya.
